Terms & Conditions

1. The service

TraceLens is digital software for analysing CDR, IPDR and tower disclosures, correlating records and preparing investigative reports. Cloud access is delivered through a workspace account. On-premise installation, integration, training and tender arrangements are quoted separately. No physical goods are shipped.

2. Authorised use and accounts

You must be authorised to act for your organisation and to process the records you upload. TraceLens performs no interception and does not obtain operator disclosures for you. Keep account credentials secure, grant access only to authorised users and report suspected misuse to us. Unlawful use, unauthorised access and attempts to disrupt or bypass security controls are prohibited.

3. Plans, prices and payment

Available services, features, limits and subscription periods are described on the Features and Pricing pages. Prices are in Indian Rupees (INR). The checkout shows the selected term, applicable GST and total payable before payment. Paying for a monthly or yearly plan purchases the stated term; a monthly equivalent shown for a yearly plan is a comparison, not a monthly charge.

Payments are processed by Cashfree Payments. TraceLens does not collect card numbers, CVVs or UPI PINs. Access or a paid upgrade is granted after payment is verified. A failed or pending payment does not establish a paid subscription. Renewals require another payment unless you separately authorise a recurring-payment mandate.

4. Delivery and subscription changes

After successful payment verification, your workspace is provisioned or the purchased renewal or upgrade is applied. Contact support with your payment reference if paid access is not available. Scheduled plan changes take effect at the stated term boundary and remain subject to the destination plan's limits. Temporary maintenance or provider outages may affect availability; a specific service-level commitment applies only where separately agreed.

5. Cancellation and refunds

Our Refunds & Cancellations Policy explains eligibility, request windows and processing. A request to cancel future service does not automatically refund an already-used term. Contact support before the next renewal to discuss cancellation or an authorised recurring mandate.

6. Data and intellectual property

Your organisation retains its rights in the records it supplies and is responsible for their lawful collection and use. You receive access to the software for the purchased service; this does not transfer ownership of TraceLens. Data handling is described in our Privacy Policy. Export records you need before access expires and follow your organisation's retention requirements.

7. Report interpretation and changes

Report accuracy depends on the supplied disclosures and reference datasets. Investigative leads and automated interpretations require review against the underlying records. These terms do not limit rights or remedies that applicable law requires. Changes to these terms will be published here with an updated effective date; the refund terms published when a purchase was made apply to that purchase unless a separate agreement states otherwise.

Contact us

PRODEV Info Solutions
Campus IT Park, MES Kalladi College, Mannarkkad, Palakkad, Kerala 678583, India
Email: info@prodevinfo.com
Phone: +91 90488 87533
Monday–Saturday, 9:00 AM–6:00 PM IST